A two day course in Damage Analysis & Estimation for customer receptionists, service advisors and damage estimators, covering methods, tools and processes for analyzing a damaged vehicle and produce an accurate cost estimation.
COURSE OVERVIEW
Target group:
Customer receptionists, Service advisors and Damage estimators
Previous experience:
Experience of damage estimation or of customer reception
Objectives:
After the completed course the participant should be able to:
- employ the most effective methods and tools to identify the scope of damage to a vehicle
- analyze the cost of repair and know how to perform the documentation and validation of the repair
- understand how to handle additional sales possibilities of accessories and services
- understand how to organize an effective damage repair process in their own workshop.
Duration:
Two full days
COURSE CONTENT
Theory:
- Insurance Management Process
- Modern repair methods
- Damage repair process
- Damage assessment site design
- Information gathering and CABAS calculations
- Additional sales possibilities of accessories and services
- Structured inspection and analysis of the damage
- Measurement and documentation
Practical:
- Case studies, group work, validation
- Calculations